Duped of millions in 'digital arrest', Indian woman seeks answers from banks

She told the BBC she rushed to her HDFC Bank branch - India's largest private lender - on 4 September 2024, panicked and under video surveillance by scammers, transferring 28m rupees that day and another 30m the next.

She alleges that the bank failed to detect red flags or trigger alerts for abnormal transactions, even though the amounts she was transferring were 200 times larger than her usual pattern of withdrawals.

She wonders why her premium account drew no call from her relationship manager and why the bank failed to flag such massive debits.